Shipping policy

At Sienna & Stone, we work to process and ship your order as quickly and carefully as possible. Please read our shipping policy before placing an order.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During busy seasons, sales, or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery time is usually 7–15 business days, depending on your location and the shipping carrier.

Please note that delivery times are estimates only and may vary due to courier delays, weather, customs, holidays, or other factors outside our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and shown at checkout before you complete your order.

We may offer free shipping promotions from time to time. Any free shipping offer will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details, if available.

Please allow some time for tracking information to update after your order has been dispatched.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Sienna & Stone is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an address mistake, please contact us as soon as possible.

Lost or Delayed Packages

If your package is delayed, please check your tracking information first. If your order has not arrived within the expected delivery window, contact us and we will help you look into the issue.

We are not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect delivery details.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. Kindly include your order number and clear photos of the damaged item and packaging so we can help resolve the issue.

International Shipping

International shipping availability may vary by location. Any customs duties, import taxes, or additional fees are the responsibility of the customer, unless stated otherwise.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.